Last updated 20 August 2026. Book Ad Pack is a Coral Hart Group studio.
What happens when something we built for you isn't right — in plain language.
If something we delivered is broken, wrong, or not what we described, tell us. We will fix it or rebuild it, at no extra cost and without spending any more of your credits. Almost everything that goes wrong is fixable, and a rebuilt asset is worth more to you than your money back — so that is where we always start.
Sometimes a fix isn't possible — the tool can't do what your book needs, or we simply can't produce the item to the standard we described. When that happens we return that item's credits to your balance in full, ready to spend on anything else. You don't have to argue for it. If we couldn't deliver it, you shouldn't be paying for it.
Everything else in your order stands as it is. One item we couldn't deliver doesn't undo the work you're happy with.
Purchased credits aren't refundable for cash. They also never expire — every credit on your balance stays good for any pack, image, video or add-on in the suite, whenever you're ready.
Email hello@bookadpack.com from the address you ordered with, and tell us which item and what's wrong with it — a screenshot or the file itself helps us move faster. A real person reads it. We will tell you whether we're fixing it or returning the credits, and then do that.
The full terms you buy under are on our Terms page, and what we do with your manuscript and your data is set out on our Privacy page.